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Audi & VW Coding · Activation · Parameterization

Have a question, need help with an activation, or want to check compatibility? Send us your information and we'll get back to you as soon as possible.

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Fill out the form below and we'll get back to you as soon as possible.

VCTronic Universal Request Form

REQUEST TYPE

Select the primary reason for your inquiry to help us route your request efficiently.

What can we help you with?

CONTACT INFORMATION

Provide your details so our engineering team can get back to you.

First Name

Last Name

Email Address

VEHICLE INFORMATION

Specify your vehicle details to ensure accurate software and hardware compatibility.

Vehicle Brand

Vehicle Model

Vehicle Year

VIN (Vehicle Identification Number)

PRODUCT / SERVICE DETAILS

Provide specific details regarding your selected request type.

What would you like us to check?

What product or activation are you interested in?

What type of issue are you experiencing?

MESSAGE

Detail your inquiry or the technical issues you are facing.

Describe your request or issue

Contact Information

Location Rochester, New York

Email support@vctronic.com We typically respond within 24 hours.

Business Hours Monday – Saturday
9:00 AM – 11:00 PM EST

Before You Contact Us

The more information you provide, the faster we can assist you.

Provide your full VIN
Specify the exact feature or issue
Include any error messages if applicable
Let us know if you already placed an order

Your Information Is Secure

Information submitted through this form is used to respond to your request and provide the service you asked for. We do not sell your personal information. Information may be shared with trusted service providers when necessary to process your request, operate the website, process payments, or provide the requested service.

Frequently Asked Questions

Quick answers to the most common questions.

How long does it take to receive a response?

We typically respond to inquiries within 24 hours. Response time may vary depending on the type of request and the information provided.

Do I need to provide my VIN?

A VIN is required for many compatibility checks, activations and coding-related requests because vehicle configuration can vary between models and production years.

Can you activate a feature that is not listed in the store?

Contact us with your vehicle information and the feature you are interested in. We can review the request and determine whether the feature can be supported.

Do you support both Audi and Volkswagen?

Yes. VCTronic focuses on software-based coding, activations and parameterization for supported Audi and Volkswagen vehicles.

Can you help determine if my vehicle is compatible?

Yes. Select VIN Compatibility Check in the form and provide your VIN together with the feature or activation you want to verify.

Do you provide remote coding?

Send us the details of your vehicle and the coding, activation or parameterization you need. We will let you know what options are available for your vehicle.